Order and Shipping

How long before my order is shipped?

Most orders are shipped within 1-3 business days. After your order is shipped, your order will usually be delivered within 2-4 business days. These are just averages and will not apply to all orders. Your order will include tracking info once shipped for you to monitor. 

How much is shipping?

For orders over $75, shipping is free. Under $75, shipping cost is determined by location.

Do you accept returns?

Unless your order arrives damaged, we do not accept returns for custom made candle orders. If your order arrived damaged, please send photos along with your order number to dudecandlemaker@gmail.com.

Candle Information

What kind of wax do you use in your candles?

Our candles are made of soy wax and are therefore completely
environmental friendly and vegan. Unlike other manufacturers, our
candles are made from 100% soy wax (no blend).

How can I keep candles looking their best?

Candles may discolor or fade when they are exposed to intense light for
extended periods as well if stored in warm or humid areas. We do not
recommend displaying your candles for long periods in direct sunlight,
fluorescent lighting or other strong illumination. Wax will soften in
temperatures over 80 degrees Fahrenheit. Store your candles in a cool,
dry place if they will be stored for an extended period of time.

Do I need to trim the wick?

Keeping your wick trimmed makes your candle safer and last longer. You should trim any candle wick to 1/4" before lighting your candle. Or, if at any point your flame is getting too large and you are seeing smoke, simply
extinguish the flame, trim and re-light.